Help Center

Refund Policy

Last updated: June 2026

At Lafont's Flowers we are committed to delivering the highest quality fresh flowers. Due to the perishable nature of our products, we maintain a strict refund policy.

Damaged or Defective Flowers

If your flowers arrive damaged or in poor condition, you must contact us within 24 hours of delivery and provide clear photos. We will evaluate the case and may offer a refund, replacement, or store credit at our discretion.

Refund Processing Time

Approved refunds will be issued within 5-7 business days after review and approval.

Customer Responsibility

It is your responsibility to inspect the order immediately upon delivery. Failure to report any issues within 24 hours voids any claim for refund or replacement.

Order Cancellations

Cancellations are only accepted within 12 hours of placing the order and before the flowers are prepared. Please call us at (561) 360-0099.

Non-Refundable Cases

Change of mind after delivery
Flowers that wilt after 24 hours with proper care
Incorrect delivery address provided by customer
Refusal of delivery

Recommendation: Open and hydrate your flowers immediately upon arrival. Follow the care instructions included with your order.

For any questions regarding this policy, contact us at (561) 360-0099 or support@lafontflowers.com.